CUSTOMER SERVICE
Product application consultation: Our professional technical team has industry experts to provide technical information and offer you professional and reasonable product application suggestions.
Customized technical solutions: Through on-site investigations, fully understand customer needs, reasonably decompose and classify requirements, and develop targeted and systematic technical solutions.
Customer usage scenario development: Responsible for developing customized scenario based applications for customers, and developing systems suitable for customer use based on their actual situation.
Product testing and trial: Develop testing and trial plans, responsible for external testing and trial tasks of the product.
Project implementation management: Adopting the product manager responsibility system. Coordinate company resources and manage all external engineering projects in a coordinated manner.
Technical support: Professional technical support engineers are on standby 24/7 to help customers solve problems.
Customer training: Training with years of industry training experience involves participating in training, writing standard training courses based on project experience and actual case problems encountered, providing training services to customers, and assisting customers in improving their employees' business skills.
After sales service: With the aim of customer satisfaction, the principle of honesty and practicality, the attitude of striving for excellence, and timely and agile response, we provide customers with thoughtful and satisfactory after-sales service.
